Click & Collect
Shop online as usual and add your products to cart. During checkout, select In-store pick-up as your delivery method. We will give you a call when an item is ready for pick up.
If you’re in a rush or have a schedule to follow, please give us a call first to make sure we have it in stock or to set a date for pick up.
Within New Zealand
FREE Courier Tracked Shipping Anywhere in New Zealand. There is a $5 Flat Rate Fee for a Tracked w/ Signature Shipping.
NOTE: For change of mind purchases, the customer can return the product for a full refund. However, the shipping and handling fee incurred in the process will be deducted ( Fees for Auckland Region: $8 , Outside Auckland: $12). Return Postage should also be shouldered by the customer.
For International Shipping
International Shipping Cost is automatically calculated at the end of the checkout. You can choose either Airmail or Courier Tracked Shipping. We recommend Tracked Shipping on high value purchases and or to speed up delivery of your parcel.
FREE Airmail Shipping on orders worth $150 up for Possum Merino Knitwear only.
We use Courier Post, NZ Post and Fastway Couriers to deliver orders. You will receive an email confirmation when we dispatch your item to you.
*Within New Zeland
We strive to dispatch within 5 working days in NZ.
If you are in a rural area, it may be an additional 1 – 2 business days.
Please allow additional delivery times of up to 5 business days, if your order is placed within two days of public holidays.
Please note that orders placed after 12.00pm on a Friday may not be dispatched until the following Monday. Weekends and all public holidays are not classed as a business day. All orders will be processed on the first available business day.
If you need an item urgently, please inquire first on stock availability before you place an order.
Delays can happen due to a number of reasons.
If you have not received the goods within the given time frame, please contact us as soon as you can so we can have this looked into with the postal service provider.
International Delivery ( NOT TRACKED). Parcels shipped via International Delivery are NOT tracked and does not require receiver’s signature upon delivery.
International Courier (Tracked, and or Signature Required): Parcels are tracked at key points until it reaches its destination and receiver’s signature is collected on delivery. You will receive a tracking number once your order is dispatched.
Please note: Items for shipment to overseas may be subject to taxes, customs duties, and or other fees. These charges are out of our control and any duty payments are the customer’s responsibility.